HSBC has fallen to new lows in terms of customer service and ethics. In the last three months my brother and I have separately cancelled our HSBC Platinum Credit Cards. We were good loyal customers with excellent payment record. But HSBC would simply not honor any commitment, fraudulently kept charging membership fees and other charges after promising that the there would be none, again and again. The experience was horrible.
It is a myth that foriegn banks in India offer better customer service and HSBC has been the worst. Its is time these banks were taken to task by RBI and other authorities